Refund policy

Return & Refund Policy

At Hill Rose LLC, we want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and documentation, if applicable.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

How to Start a Return

To request a return, please contact our customer support team at:

Email: Cortnierenaemartens0505@outlook.com

Please include your order number and the reason for your return.

If your return is approved, we will provide instructions on how to return your item. Returns sent without prior authorization may not be accepted.

Return Address:

11943 S TAB RD, SOLON SPRINGS, WI, 54873

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos of the issue. We will work quickly to provide a replacement, refund, or another appropriate solution.

Non-Returnable Items

The following items cannot be returned:

Opened or used balloons.
Inflated balloons.
Customized or personalized balloons and party decorations.
Special-order items.
Gift cards.
Clearance, final sale, or discontinued items.
Products damaged due to misuse, improper storage, or normal wear.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund (if approved) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

If you have not received your refund after 10 business days from approval, please contact us at:

Email: Cortnierenaemartens0505@outlook.com

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective.
The wrong item was shipped.
The return is due to an error made by Hill Rose LLC.

Original shipping charges are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.